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Casino Guru Complaint Resolution Center Recovers $50 Million in Player Funds

Casino Guru’s Complaint Resolution Center — the world’s largest and most trusted independent mediator between players and online casinos — has officially surpassed a major industry milestone, having successfully recovered over $50 million in player funds since its launch in 2019.

This achievement sets a new benchmark in the iGaming space, reinforcing the Complaint Resolution Center’s role as the go-to destination for players seeking fair, fast, and impartial dispute resolution.

🛡️ A Trusted Platform for Fairness and Transparency

“Over the past six years, we’ve built a dispute resolution center that is now trusted by both the industry and players,” said Petronela Kontos, Head of the Complaint Resolution Center.
“Our mission is to ensure casinos provide a transparent and fair experience, while giving players access to impartial and effective support – all free of charge and regardless of where in the world a player is based. This $50 million milestone is a testament to the dedication of our team and our commitment to safer gambling.”

📈 Key Highlights

• 💰 $50 million+ recovered for players worldwide

• 📅 Launched in 2019 with just 2 team members – now grown to a 28-person team

• 📨 1,000+ complaints per month handled consistently for 25+ months

• ✅ Over 16,800 cases resolved

• 🔁 Average of $1.5 million recovered monthly in 2025

🧑‍⚖️ A Track Record of Impactful Resolutions

Among its many successes, the team has also helped resolve some of the largest individual disputes in online gambling history. One standout case in November 2024 saw Complaint Specialist Branislav Bright recover $1.35 million for a single player — the second-largest case ever resolved by the platform.

🔄 Empowering Industry Change

Beyond resolving disputes, Casino Guru’s Complaint Resolution Center has become a force for broader industry improvement. The team regularly engages with operators to review and advise on fairer terms and conditions, helping align business practices with player protection and regulatory best standards.

“Our long-term goal is simple yet bold — to resolve every single complaint we receive,” added Kontos.
“But more importantly, we want to continue being a catalyst for a safer, fairer, and more transparent gambling environment for everyone.”

For more information, or to file a complaint, visit the Casino Guru Complaint Resolution Center.