Here’s a polished press release-style announcement highlighting this impressive achievement for Casino Guru’s Complaint Resolution Center:

Casino Guru Secures $1.35 Million Resolution in High-Stakes Player Complaint

Bratislava, Slovakia – September 13, 2025 — Casino Guru, a leading advocate for fairness and transparency in online gambling, proudly announces the successful resolution of a $1.35 million complaint through its influential Complaint Resolution Center. This latest milestone follows the platform’s record-breaking $1.99 million settlement in 2023 and further solidifies Casino Guru’s role as a trusted mediator in complex, high-value disputes.

The case involved a player whose account was unexpectedly suspended after initiating a withdrawal of $1.35 million. Despite complying fully with verification requirements, the player experienced prolonged delays accessing their funds. After 2.5 months of dedicated mediation and sustained communication led by Casino Guru’s expert team, the player received the full amount owed.

This outcome demonstrates Casino Guru’s unwavering commitment to securing fair and timely resolutions for players, even in the most challenging and sensitive scenarios.

Since its launch in 2019, the Complaint Resolution Center has:

• Resolved over 12,000 complaints worldwide

• Recovered more than $33 million USD for players

• Handled more than 42,000 complaints to date, making it the largest and most active platform of its kind

Petronela Kontos, Complaints Team Lead at Casino Guru, emphasized the importance of these landmark cases:

“Resolving cases of this magnitude is exactly why we established the Complaint Resolution Center. We’re committed to protecting players and maintaining accountability within the industry, and these cases underscore our dedication to those values.”

If you want, I can also help create a shorter social media post or a case study version for your website. Would you like that?